At Shameless Sophie, we’re dedicated to your satisfaction. Please review our policy to understand our guidelines for returns, exchanges, and refunds.
Returns
We do not accept returns, as all sales are final. However, if you receive a damaged or defective item, please contact us within 14 days of delivery, and we’ll make it right with a replacement or an exchange.
Exchanges
Exchanges are allowed within 14 days of receiving your order. To qualify:
- The item must be unused, in its original packaging, and in the same condition as received.
- You must provide proof of purchase (e.g., order confirmation email or receipt).
To initiate an exchange, contact us via our Contact Us page with your order details.
Refunds
Refunds are only issued under the following circumstances:
- Your order was canceled before it was shipped.
- You received a damaged or defective item, and a replacement isn’t possible.
Once your refund is approved, it will be processed, and the amount will be credited to your original payment method. Refund processing times may vary depending on your bank or payment provider.
Non-Refundable Items
- Sale or clearance items.
- Gift cards.
- Personalized or customized items (if applicable).
Shipping Costs
Shipping costs are non-refundable. For exchanges, customers are responsible for covering return shipping fees.
Damaged or Defective Items
If your item arrives damaged or defective, please contact us within 14 days of delivery. Include photos of the item and packaging to help us resolve the issue quickly.
Contact Us
If you have questions or need assistance with a return, exchange, or refund, please reach out to us via our Contact Us page.
Thank you for choosing Shameless Sophie! Your satisfaction is our priority, and we’re here to ensure a seamless shopping experience.
